Privacy Policy

Last updated: 25 January 2026

1. Who We Are

We Buy Cars Hexham (“WBCH”, “we”, “us”) is the data controller for your personal information. We are a family-run business based in Hexham, Northumberland, specialising in vehicle purchase and collection.

Contact: info@webuycarshexham.uk — Hexham, Northumberland, UK.

2. Information We Collect

Personal details: name, phone number, email, address, and communication history.

Vehicle information: registration (VRM), mileage, service history, condition photos, valuation details.

Payment information: bank details necessary to transfer proceeds when you sell a vehicle.

Technical data: IP address, browser type, device identifiers, cookies, and website usage analytics.

Compliance documentation where required: proof of ID, logbook (V5C) references, or ownership documents.

3. How We Collect Data

Directly from you through our forms, phone, or email.

Automatically when you visit our website (via cookies or analytics tools).

From trusted third parties such as HPI, DVLA, or Experian during standard vehicle verification.

From representatives (solicitors, executors, family members) acting on your behalf.

4. Lawful Bases for Processing

Contract: to provide valuations and complete transactions.

Legal obligation: to comply with HMRC and DVLA regulations.

Legitimate interests: to run and improve our business, prevent fraud, and ensure security.

Consent: for optional communications or non-essential cookies (where used).

5. How We Use Your Data

To provide a valuation and purchase service.

To verify ownership and conduct legal checks on vehicles.

To process payments and issue receipts or invoices.

To comply with record-keeping obligations.

To improve site functionality and monitor usage trends.

6. Sharing Your Data

We do not sell your information. We may share it with trusted third parties as required:

DVLA for registration and vehicle checks.

Our banks for processing payments.

HMRC or law enforcement, where legally required.

Vehicle verification services (HPI/Experian).

Accountants, IT service providers, or legal advisers under confidentiality.

7. International Transfers

All primary data is stored in the UK or EU. If data is processed outside these regions, it is protected by Standard Contractual Clauses or other lawful safeguards.

8. Retention Periods

Data Type	Retention	Purpose
Valuation Enquiries	12 months	Reference and service quality
Vehicle Purchase Records	6 years	HMRC and legal record-keeping
Imagery / Dashcam Evidence	30–90 days	Safety and dispute resolution
Technical Logs	Up to 12 months	Security and analytics

9. Data Security

Secure systems with role-based access and encryption where available.

All website traffic is encrypted with SSL/TLS.

All payment transactions are processed by regulated banking providers.

We only keep data for as long as necessary.

10. Cookies and Analytics

We use essential cookies for website operation and may use anonymised analytics tools to measure performance. You can block or clear cookies via your browser. Non-essential cookies are disabled by default unless you grant consent.

11. Your Rights

Under the UK GDPR, you have rights to:

Access a copy of your personal data.

Request correction of inaccurate data.

Request deletion when no longer necessary.

Restrict or object to processing.

Withdraw consent where applicable.

To exercise any rights, email info@webuycarshexham.uk. We may need to verify your identity before responding.

12. Complaints

You can raise concerns directly with us at info@webuycarshexham.uk. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk — 0303 123 1113.

13. Updates

We review and update this policy periodically. The latest version will always appear on this page.