Privacy Policy
Last updated: 26 April 2026
1. Who We Are
We Buy Cars Hexham ("WBCH", "we", "us") is the trading name of WBC Trade Ltd (VAT number: 513087315), a family-run vehicle buying business based in Hexham, Northumberland. We are the data controller for your personal information.
Contact: info@webuycarshexham.uk - Hexham, Northumberland, UK.
2. Information We Collect
- Personal details: name, phone number, email, address, and communication history.
- Vehicle information: registration (VRM), mileage, service history, condition photos, valuation details.
- Payment information: bank details necessary to transfer proceeds when you sell a vehicle.
- Technical data: IP address, browser type, device identifiers, cookies, and website usage analytics.
- Compliance documentation where required: proof of ID, logbook (V5C) references, or ownership documents.
3. How We Collect Data
- Directly from you through our forms, phone, or email.
- Automatically when you visit our website (via cookies or analytics tools).
- From trusted third parties such as HPI, DVLA, or Experian during standard vehicle verification.
- From representatives (solicitors, executors, family members) acting on your behalf.
4. Lawful Bases for Processing
- Contract: to provide valuations and complete transactions.
- Legal obligation: to comply with HMRC and DVLA regulations.
- Legitimate interests: to run and improve our business, prevent fraud, and ensure security.
- Consent: for optional communications or non-essential cookies (where used).
5. How We Use Your Data
- To provide a valuation and purchase service.
- To verify ownership and conduct legal checks on vehicles.
- To process payments and issue receipts or invoices.
- To comply with record-keeping obligations.
- To improve site functionality and monitor usage trends.
- Where you have opted in, to send occasional marketing communications about our services. You may withdraw this consent at any time by clicking the unsubscribe link in any email or by contacting us at info@webuycarshexham.uk. We will action all unsubscribe requests immediately.
6. Sharing Your Data
We do not sell your personal information to unrelated third parties. However, vehicle enquiry and lead data may be shared with or passed to vetted trade partners, dealers and referral businesses where you have consented to this at the point of submission.
We may also share your data with trusted third parties as required:
- DVLA for registration and vehicle checks.
- Our banks for processing payments.
- HMRC or law enforcement, where legally required.
- Vehicle verification services (HPI/Experian).
- Accountants, IT service providers, or legal advisers under confidentiality.
7. International Transfers
All primary data is stored in the UK or EU. If data is processed outside these regions, it is protected by Standard Contractual Clauses or other lawful safeguards.
8. Retention Periods
| Data Type | Retention | Purpose |
|---|---|---|
| Valuation Enquiries | 12 months | Reference and service quality |
| Vehicle Purchase Records | 6 years | HMRC and legal record-keeping |
| Imagery / Dashcam Evidence | 30-90 days | Safety and dispute resolution |
| Technical Logs | Up to 12 months | Security and analytics |
| Marketing Consent Records | Until consent withdrawn | PECR compliance |
9. Data Security
- Secure systems with role-based access and encryption where available.
- All website traffic is encrypted with SSL/TLS.
- All payment transactions are processed by regulated banking providers.
- We only keep data for as long as necessary.
10. Cookies and Analytics
We use essential cookies for website operation and may use anonymised analytics tools to measure performance. You can block or clear cookies via your browser. Non-essential cookies are disabled by default unless you grant consent via the cookie banner. See our full Cookie Policy for details.
11. Your Rights
Under the UK GDPR, you have rights to:
- Access a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion when no longer necessary.
- Restrict or object to processing.
- Withdraw consent where applicable.
To exercise any rights, email info@webuycarshexham.uk. We may need to verify your identity before responding.
12. Complaints
You can raise concerns directly with us at info@webuycarshexham.uk. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk - 0303 123 1113.
13. Updates
We review and update this policy periodically. The latest version will always appear on this page.
© 2026 We Buy Cars Hexham. All rights reserved.